Understanding Cellular Phones

When calling 911 on a cell phone, a tower picks up the signal and directs it to the Center. Sometimes this will send the call to a different PSAP (Public Safety Answering Point), and depending on your location and the tower that picks up your call, you may need to be transferred to the correct dispatch center. Technology has improved, but there are times that we cannot see where you are calling from.

• State your location and your emergency. Knowing your location will help responders get to your aid faster.
• If you are driving, pull over if possible. This will help prevent dropped calls.
• If the line is disconnected, call back on 911 and let the call taker know you were disconnected.