Help Us Help You

As soon as the call taker answers the emergency line, you will be asked your location and the nature of your emergency. After gathering that information, depending on the type of emergency you have, the call taker will continue to ask questions related to your emergency. This is not delaying any help to you. As help is being dispatched, the call taker is gathering helpful information for the responders and determining any additional help you may need. In order to get the right help to you, we need to know what is happening or has happened. In some instances, the call taker will remain on the line until help arrives for you.